Features  —

Outsourced support

Outsource your payments support and have your customers expertly guided through queries and disputes fast and efficiently.

When things don’t go as planned, give your customers the experience they deserve while saving your business time, cost, and effort.

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Give your customers the experience they
deserve

Minimize your running costs

Avoid hiring and training a payments support team.
When problems and issues with payments arise,

Assembly will respond to and resolve all customer queries with email support from your domain, in your voice, and with your signature and branding.

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Delight your customers

Ensure rapid, respectful and effective responses to payments queries.

Our team has the knowledge and experience to consider each case individually, responding directly to your customers on your behalf, no matter the issue.

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Seamless experience

With all communications sent from your domain and branded with your signature, Assembly’s white-labelled payments support integrates seamlessly with your current service desk operations.

No more chargebacks

How it works

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Basic Plan

Basic gives your support team access to all the advice, from our expert payments support team, that they need to effectively answer payment queries as they arise.

  • Self managed dashboard

  • 24/7 Email Support

Plus

Plus Plan

Plus lets you fully outsource your payments support function such that it’s completely indistinguishable from an in-house offering (does not include dispute resolution).

  • All Basic features

  • White-labelled user support

  • White glove concierge for transactions that need extra support

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Premium Plan

Premium handles all payments-related queries, including dispute resolution, on your behalf as a fully-rebranded extension to your customer support team.

  • All Plus features

  • Dispute resolution between users while funds are held in escrow

Powerful features

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    Optional dispute resolution
  • bell
    World class support
  • design
    Completely white labelled
  • award
    Adherence to NPS standards
  • clock
    Fast, responsive, and proactive
  • send
    Pass tickets via email

Keep your team lean

Learn how Assembly’s platform can support your value proposition, and provide a competitive edge in your market. Get in touch today.

Contact Sales